THIRTEEN YEARS ON...COMPLAINTS...COMPLAINTS....

PRESS NOTICE 

Council leader 

meets

anti-Riverside

campaigners

 Councillor Colin Glover. Leader of Carlisle City Council heard complaints about Riverside Housing Association when he attended a meeting of the campaigning group, Carlisle Tenants` and Residents` Federation, the Federation announced today.

The meeting followed other recent similar meetings when  Coun. Glover met with

fellow councillors in moves  to resolve complaints about Riverside made

by tenants and leaseholders. Coun Glover has also held similar meetings with

two other campaigning groups.

At  the two hour meeting  with the Federation, there were several complaints

made about the long-standing Riverside heating  failures at

Longtown and CrosbyonEden and several complaints relating to alleged failures of

Riverside`s Complaints Procedure.

It was also alleged that Riverside had not carried out promises made at the

handover of the city council houses 13 years ago and  that the present

arrangement of city councillors sitting on the Riverside governing board

needed to be examined because the purpose of the arrangement was unclear

and it created divided loyalties among councillors.

It was also alleged that the Federation`s representations about Riverside to

the city council in recent years via the council`s Overview and Scrutiny Panel were

inadequate and that the Riverside closure of several sheltered housing units in

Carlisle and district was  carried out without proper consultation  and was nothing

more than profitable property development.

A Federation spokesman said today:” We welcome Councillor Glover`s

interest in the  work of the Federation and thank him for  listening to our

complaints. We have been campaigning about  these complaints for  many

years. We now hope that the admirable work of Coun. Glover and fellow 

councillors in the past few weeks in trying to resolve these complaints will

have some success”

The two other groups which held similar meetings with Coun. Glover`s are

Longtown Action for Heat  which is chaired by Mr Jimmy Robb and Cumbria

Riverside Action Group which is chaired by Canon Michael Manley of Carlisle

Cathedral, the Carlisle Rural Dean.The  groups were formed recently to campaign

against Riverside following complaints. Riverside is Carlisle`s biggest landlord

owning 6,500 homes.

Issued by Carlisle Tenants` and Residents` Federation

For further information please ring 01228 522277 or 01228 532803

""THINGS HAVE NOT BEEN GOOD FOR RIVERSIDE IN CARLISLE"

Carol Matthews
and the 
unravelling of 
a housing 
association

Sharing is all the rage in Whitehall as the Government tightens its grip on local authorities and gets them to pool their staffs and  resources. This week housing associations were  also being urged to do some sharing and the Housing Minister Brandon Lewis (right)
asked the associations to share their chief executives.

This idea  may sound revolutionary for many, but it is nothing new to the Liverpool based housing giant, Riverside Housing Association.

Followers of this blog will recall that three years ago Riverside pioneered
sharing when one of its regional directors said he was prepared to share
...to do his job and be a police and crime commissioner at the same time.

Sadly, sharing jobs in this way did not work out as they were intended by the Riverside regional director, Patrick Leonard (below). While keeping his Riverside job he campaigned  as Labour candidate in the election for Cumbria Police and Crime Commissioner. 

He failed to get elected. And shortly afterwards, he resigned as Riverside`s Carlisle Regional Director.

The bizarre story could be used to illustrate the perils of sharing. But above all, the sheer impossibility of such a  sharing scenario  illustrates Mr Leonard`s lack of judgement and also Riverside`s lack of judgement.

With a background like  this, is there any wonder that things are now starting to unravel for Riverside? Many similar instances are starting to emerge of Riverside`s lack of judgement during the  ten years  Mr Leonard was regional director.

Mr Leonard`s boss  was Liverpool-based Carol Matthews, Riverside`s Chief Executive Officer. She has been quoted recently as saying that there is now a recognition at Riverside that things” have not been good in Carlisle” and that  Mr Dean Butterworth, the current director, inherited a lot of problems from his predecessor, Mr Leonard.

Ms Matthews  cannot escape her responsibility too for these Riverside problems 100 miles away in Carlisle.She is now said to be tackling these Carlisle problems.

Two hundred miles away in a different direction - in London - the government housing storm is gathering pace. The government  wants to increase home ownership and impose deep welfare cuts, partly through  cutting social rents.

And that creates more problems for Ms Matthews. The major problem is that Riverside faces a £100 million loss of revenue in the next four years  and a possible loss of charitable status which  would result in the loss of many more thousands.

How does Ms Mattews respond?

This is what she said in her  recent article in Inside Housing:

“The temptation is to howl. However, I think we need to be very careful. From the perspective of many of our customers, some of the government’s housing policies are great news, even if they are only the swings to the roundabouts of cuts to tax credits, benefit freezes and lower caps.

Who wouldn’t welcome rent reductions when affordability has become such a challenge, and the opportunity (at least for some) of a fighting chance of gaining a first step on the homeownership ladder? 

So there is a strong case for getting alongside our customers, and showing support for some of the government’s housing objectives, in so much as they are trying to help low-income families ‘get on’.

But that does not mean that our support should be unconditional, and where we see negative consequences, we should not feel fettered in speaking out, especially where there are constructive alternatives.

Once we have reflected, we need to develop a new, positive narrative about our identity, reaching beyond politicians, dare I say it to ‘middle England’ and the media they consume.

We need to describe the housing crisis in terms they recognise, and demonstrate the amazing things we are already doing to address it, even if we are a little more selective in our use of case studies.

At the same time we should articulate a new vision for a strong, efficient and independent sector, which is both a ‘safety net` for the most vulnerable, and a ‘springboard’ for all our customers to improve their lives – whether that is about the provision of basic shelter and the first steps to recovery for a young person who is homeless,a new home with budgeting and employment advice for a newly forming household, or a leg-up into homeownership for a working household.

The common denominator is always providing new and better homes, in order to improve lives through creating opportunity.

And at a macro level, we need to make a more powerful case for the role good housing has in the success of UK plc, and indeed in the regeneration of our regions as the devolution debate unfolds. 

Surely housing is as important a piece of national infrastructure as transport or energy? We know we need much more of it, but let’s ensure we’re seen as the ‘go to’ providers, because we are bothered about the people who live there.”

Carlisle Tenants and Residents Federation which has campaigned for several years against Riverside`s bossy and uncaring regime has this to say to Ms. Matthews:

“We note that things are now starting to unravel for Riverside in Carlisle, and as a result, some of  the issues we have campaigned about are now apparently being tackled. But much of  your article has a hollow ring, Ms Matthews. The phrase 
`The amazing things we are already doing`... does not ring true. Nor does` getting alongside our customers`...and `let`s ensure we`re seen as the go-to providers because we are bothered about the people who live there..`.
Bothered? The 6,000 Carlisle tenants and leaseholders have still to be convinced that you are bothered, Ms Matthews."

CarlisleTenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 522277 or 01228 532803.

SHOULD RIVERSIDE NOW LOSE CHARITABLE STATUS?

Carol Matthews

and a £100 million

housing storm

There is little  sympathy or understanding for Carol Matthews (left) as  her organisation faces the  next four years with  a £100 million loss.

The Chief Executive of Riverside Housing Association says  the £100 million is a shock. It  is  the result of  the housing storm  just unleashed by the Government.

“I wish I could say that I predicted  that storm but I would be fibbing,” she adds in an article in the housing  weekly magazine, Inside Housing.

The government  wants more home ownership and at the same time wants  deep welfare cuts, partly through  cutting  rents of social housing.

“That’s why we are now facing the challenge of a simultaneous assault on our assets, through the extension of Right to Buy discounts, and on our revenue”, she says.

Ms Matthews` article does not reveal the size of that challenge. But the figure of £100 million was revealed at a Riverside conference at the Crown Plaza Hotel in Chester this week attended by 300 tenants and leaseholders from all over the country.

The article by Ms Matthews also fails to reveal Riverside`s other big worry, its possible loss of charitable status as a result of the Government`s housing storm.That loss would result in an additional dramatic  drop in income  of many more millions of pounds.

The possible loss of charitable status was another  big talking point at the Crown Plaza conference.

Tenants and leaseholders showed little sympathy or understanding for the giant Riverside organisation which owns 50,000 homes and  is now in fact  principally a property development company, every year amassing increasing surpluses (profits)  from its operations.

Tenants and leaseholders were asking: Why  is a property development company given charitable status?

Tenants and leaseholders were also  wanting to know how   Riverside will cope with the present storm? The answer at the Crown Plaza appeared to be  drastic cuts in expenditure and  a much slimmed down Riverside organisation.

CarlisleTenants` and Residents` Federation says that drastic cuts should start with the costs of  the Crown Plaza conference where some delegates described Riverside hospitality as lavish with  an abundance of Riverside-inscribed   goodies on offer, such as pens and key rings.

Expenses  also were lavish at the Crown Plaza with some delegates returning home  with a good profit on the day.

Amazingly, that profit in some cases was up to £200.

CarlisleTenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 522277 or 01228 532803.

at 07:29