DAMNING VERDICTS ON LIVERPOOL HOUSING ASSOCIATION

`Eighty two  per cent give Riverside a bad rating``

The website Trustpilot which  publishes reviews of  businesses by consumers worldwide has recently listed a series of damning verdicts on the giant Riverside Housing Association, owner of 50,000 homes.

Out of 22 Trustpilot reviews, 82 per cent rated  Liverpool-based Riverside a bad association and nine per cent rated it poor.No review rated Riverside  excellent or average, but nine per cent rated the association great.

Here are a few of the damning verdicts:

They don`t answer your complaints and you wait years for repairs

Awful, just awful

Money grabbers

Disgusting housing association

Avoid Riverside if you are a serious person.

Terrible landlords, they don`t do repairs as promised and then if you complain they try to evict you 

Evolve messed up my bathroom! We phoned Riverside to tell them about a small hole in the bathroom floor! After about 2 months we had a team of Evolve guys/2 vans and 4 blokes! They came and made a total mess of the floor with more holes than they started with! And I could get my foot on one of them....

 Here is  the only complimentary verdict:

 Great service

Great service, very helpful friendly staff from every member I've come across. Probably depends what region and office you get to deal with. No complaints whatsoever and very good at always getting back to me about things.

TheTrustpilot report gives the Riverside reply to each of the complaints made. The replies do not always go into the details of the complaints but all the complainants are invited to contact Riverside and make the complaints direct.Contact telephone numbers are given and in each case Riverside says it is sorry to  hear of the allegations.

The complaints and verdicts  are no surprise to Carlisle Tenants` and Residents` Federation  which publishes this blog.

For 17 years the Federation has campaigned against  Riverside`s bossiness and gross inefficiency in the way it runs its 6,000 homes in the Carlisle  area.

A Federation spokesman said today:”We are pleased the Trustpilot reviews back up everything we have been saying.Terrible to relate that  no-one in authority has taken any notice of what we and others have been saying.

“Riverside is a law  to itself and until someone  is prepared to do something, nothing will change”

Trustpilot is a consumer review website founded in Denmark in 2007 which hosts reviews of businesses. The site is free for consumers. Trustpilot employs more than 700 people and nearly one million new reviews are posted each month.

   Carlisle Tenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 52227