AFTER TRUMP AND BREXIT...ANOTHER RIVERSIDE SHOCK

Sarah Paton and

             the

woman

with a chequered past
 
A woman with a chequered past is always in danger so they say. In danger that her scandalous past will catch up with her. Riverside Housing Association is that woman. Its scandalous past is fast catching up.

The scandal broke four years ago when sixty or so tenants of the Merseyside-based housing association found that their energy bills had started to rocket. They live mainly in Longtown, but  some live in Carlisle and Crosby – on- Eden. The tenants were getting bills of up to £4,000.

It didn`take long before many of them were faced with the terrible  dilemma of no heat, or no eat. No way could they  afford the  rocketing energy bills and also continue to have food on the table.

So they ate, and steeled themselves to freeze in their homes some of them for four winters.

Their continued protests were led by the Carlisle community group, Carlisle Tenants` and Residents` Federation which publishes this blog.

Sadly, the protests achieved nothing. Councillors and M.P`s could do nothing. And three investigations and reports by experts brought in by Riverside achieved nothing. Riverside is accountable to no one and is a law to itself.

COUN GLOVER...grasped the nettle

This is Riverside`s chequered scandalous story that resembles a woman (or a man) with a chequered past.

That chequered scandalous story which was continuously pushed into the long grass by Riverside for weeks and years went on until last year.

 Fortunately then, from out of the long grass a nettle was grasped by Carlisle City Council, the tenants` local authority admirably led in this instance by the Leader, Councillor Colin Glover.

The council had  no power to put things right.  But a continued build-up of complaints about Riverside, plus a professional council examination of those experts` reports on the heating installations has led to a significant  conclusion by the council

The conclusion is this: there is nothing wrong with the heating equipment. What is wrong is that Riverside had neither given proper consideration to the structure of the houses, nor given proper consideration to the needs of the tenants.

That significant conclusion is almost identical to the conclusion of one those reports commissioned by Riverside. That report is called the Avoca report .

The Avoca report was the first of three reports about the heating problems and was published  about a year after the problems emerged. That publication was three years ago.

Significantly at that time, the tenants said the Avoca report was spot on in its diagnosis of the problem and the remedy.

Now no doubt, the tenants - backed  Avoca report is gathering dust in the files of Ms Sarah Paton, Riverside`s new North Regional Director and the new boss of Riverside in Carlisle.

Hopefully, the Avoca report will now be brought back to life following the welcome and praiseworthy city council intervention.

Hopefully, the Avoca report will now be acted upon.

Hopefully too, full details will then emerge of that chequered scandalous story.

All this after a year that gave us Donald Trump, Brexit and Ed Balls on Strictly.

 Carlisle Tenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 522277 or 01228 532803.

SPOT ON WITH SPOTS OFF?

Sarah Paton

and the leopard and its spots

David Attenborough might attempt it with his magical Planet Earth  cameras. But  to change a leopard`s spots as the saying goes is of course impossible. Certainly impossible for Sarah Paton the new Carlisle boss of Riverside Housing Association.

And yet, changing the Riverside leopard`s spots appears to  be the main job  ahead for Ms Paton. She started work  as North Regional Director eight weeks ago to do just that.

How she will fare changing leopard spots it is not yet known. Just as unkown as where Ms Paton came from. Riverside is keeping us guessing on both matters.

But what is known is that Ms Paton has been brought in from outside the Liverpool-based organisation. And that for Carlisle city councillors appears to be a plus factor.

That factor added to Ms Parton`s conciliatory approach in her PowerPoint presentation to the council`s Community Overview and Scrutiny Panel was a noticeable contrast to the bossy dictatorial ways of her two predecessor Carlisle bosses, Messrs Patrick Leonard and Dean Butterworth.

Some councillors went so far as to describe Ms Paton as a breath of fresh air.

Of course, there is a big gap between a good first impression and  changing the spots of the leopard, as Ms Paton was reminded afterwards in the council minutes of her PowerPoint presentation.

The minutes said this:

“ Members felt that the community commitment that Riverside had shown at the time of the transfer had diminished and they were disappointed that Riverside had not consulted or communicated any changes in recent months with the Council directly.

“Members hoped that the relationship could be repaired.” 

So what now? Ms Paton will spend only half the week in Carlisle on leopard spot changing, the rest being spent in Newcastle, the headquarters of Riverside`s new northern region.

She will therefore have less time in Carlisle than her two much- criticised predecessors who  both worked full time in the city.

But what Ms Paton will have is the same right hand  man  in Mr Paul Taylor, Riverside`s Assistant Head of Operations who served both Messrs Leonard and Butterworth in that role.

PAUL TAYLOR..."cease to exist."

Mr Taylor sat beside Ms Paton at the PowerPoint presentation just as for 14 years previously he  had sat  beside her predecessors at  most  meetings of the panel over that time.

Mr Taylor helped Ms Paton to respond to  criticism at the meeting that Riverside had failed in Carlisle by not becoming involved in the the community

Riverside he  said, had moved away from traditional tenants` groups nationally as tenants no longer wanted that type of engagement.

Many Riverside tenants and leaseholders would say that this statement is rubbish.

The truth is that Riverside abolished all tenant groups in Carlisle when it took over the council houses 14 years ago. Since then there has been no democratic community engagement. None at all.

Mr Taylor played a big part in all  this denial of democracy and human rights. He went as far as to disclose his outrageous bullying abolition plans to the Overview and Scrutiny Panel soon after the Riverside takeover.

Referring to one group at that time he told the panel  the group would cease to exist. But he did not tell the panel that he was powerless to make sure it ceased to exist. This was an arrogant empty threat.

And the group, very far from ceasing to exist has been increasingly active over the last 14 years in holding the shambolic Riverside organisation to account.

That group, Carlisle Tenants and Residents Federation publishes  this blog. Week  by week over the past  years the blog has recorded Riverside`s serious failings in Carlisle and its steep decline as an effective organisation.

The blog is therefore now very happy to record that the phrase “cease to exist” is nonsense as far as Mr Taylor is concerned.

The blog now asks:

Will the phrase  “cease to exist “ be anything more than nonsense when  Mr Taylor`s colleague, Ms Paton tackles  her big new job?

When she tackles the leopard`s spots?

Will they cease to exist?

Carlisle Tenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 522277 or 01228 532803.

RIVERSIDE`S HAUNTING ECHOES OF PAST FAILURES

Sarah Paton

and a meaningful relationship in the Flensburg Room 

It`s all about new relationships…Teresa May getting a new relationship with Europe after the Brexit upheaval, and here in Carlisle, Riverside Housing Association`s Sarah Paton getting a new relationship with the city after an upheaval on Merseyside.

The Prime Minister is keeping her cards close to her chest in her negotiations to get a good deal for Britain. No such luck for Ms Paton who is Riverside`s North Region Director. Her cards have been marked  by her bosses in the Liverpool head office.

Her cards are not a pretty hand.

Ms Paton, six weeks into the job learned this when she left her base on Tyneside and travelled 60 miles  to the Flensburg Room in  Carlisle Civic Centre to talk to city councillors  about those marked cards and the Riverside  plans they indicate. It was a meeting of the council`s Community Overview and Scrutiny Panel.

The plans are designed to save money- £30 million a year. The Carlisle operation-involving 6,000 city tenants and leaseholders- is being cut back as part of the Merseyside upheaval and city is planned to have its Riverside governing board removed following the recent abolition of the post of Carlisle regional director.

The  board- and the regional director-  have existed for 14 years, since the time that Riverside took over the city`s council houses. Among  the board`s members are  four city councillors. Getting rid of that board is not going to be easy, Ms Paton learned.

Not easy because as far as the council is concerned, the four councillors  will continue to sit on that board until  something is in its place. And the city council it appears does not want that to happen.  So the board at the moment is in limbo.

In limbo too is the relationship between the council and Riverside because the Flensburg Room meeting settled nothing except a decision to hold another meeting in January.

The council hopes that the January meeting will result in what  it calls a “meaningful relationship” with Riverside following the fractious relationship of the last couple of years.

Ms Paton left the Flensburg Room after her power point presentation and headed back to Tyneside with echoes in her ears of that fractious relationship that had  surfaced in the meeting.

These echoes included:

1, many tenants` problems that Riverside had failed to address;

2

Community failure- Coun Bloxham

2, Riverside deciding in Liverpool on structural Carlisle changes without consulting either  its Carlisle board or the city council (particularly the recent withdrawal from running the Careline helpline for the old and infirm.The first that councillors heard of this was in the Press);

3, and Riverside`s failure to engage with local  Carlisle communities.

This community failure was the subject of much  criticism, particularly from Councillor Ray Bloxham who led the council house handover operation to Riverside 14 years ago. He said: “The one thing we were impressed with about Riverside at that time and the crucial factor in  our chosing Riverside was its  commitment to community involvement.”

Carlisle Tenants` and Residents` Federation publishes this blog. Information about the Federation is available on 01228 522277 or 01228 532803.